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Client Care Specialist

3 months ago

Whitby, Canada VCA Canada Full time

Position Overview: Veterinary Client Relations Coordinator

Role Summary:

We are seeking a dedicated and customer-oriented Veterinary Client Relations Coordinator to enhance our service delivery. This part-time role encompasses a variety of tasks essential for the smooth functioning of our veterinary practice. Your main objective will be to ensure that both clients and their pets receive exceptional service and care.

Key Responsibilities:

  • Foster a friendly and inviting atmosphere for our clients and their pets.
  • Support veterinary personnel with various duties and procedures as needed.
  • Manage a multi-line phone system to efficiently handle appointment scheduling.
  • Conduct follow-up calls to clients for appointment confirmations and future bookings.
  • Handle email communications with clients, referring veterinarians, and internal messages.
  • Oversee the admission and discharge processes for pet patients.
  • Manage invoicing and billing, including creating estimates and processing payments.
  • Schedule appointments with precision and care.
  • Exhibit outstanding customer service skills, ensuring a comforting environment for all.
  • Demonstrate strong organizational abilities in managing daily tasks.
  • Maintain cleanliness and order in the reception and common areas.
  • Show eagerness to learn about veterinary services and assist the veterinary team with various tasks.

Benefits of Working with Us:

By becoming part of our organization, you will significantly impact the lives of pets and their families. Our extensive network of veterinary facilities across Canada provides a unique experience, fostering a community-oriented atmosphere with a culture of care and appreciation.

  • RRSP Employer 5% Match Program to help you save for the future.
  • Access to a comprehensive Medical Library with over 2000 journals and 600 textbooks.
  • Competitive salary along with health and dental benefits.
  • Opportunities for career advancement and professional development.
  • Annual uniform allowance and personal pet care discounts.
  • Referral bonus rewards and community engagement initiatives.
  • Additional perks including shopping discounts and wellness applications.

We look forward to your interest in this opportunity.