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Service Support Coordinator
2 months ago
We are seeking a highly skilled Service Support Coordinator to join our team at Northern Health Authority. As a key member of our IT department, you will be responsible for ensuring the effective management of our technology equipment fleet, from requirements gathering to retirement.
Key Responsibilities- Manage the tracking and maintenance of technology equipment, ensuring compliance with established policies and procedures.
- Collaborate with other healthcare authorities and key vendors to develop and implement new processes and workflows based on ITIL best practices.
- Evaluate and facilitate user requests for technology, analyzing trends and working with vendors to meet client needs.
- Assess risk and potential impact of changes to recommend appropriate change management activities.
- Grade 12 and a recognized two-year computer system technology diploma, plus three years of recent related experience or an equivalent combination of education, training, and experience.
- Valid Class 5 Driver's License.
- Excellent communication and interpersonal skills.
- Ability to type and operate related equipment.
- Physical ability to carry out the duties of the position.
Northern Health Authority covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000, employing over 7,000 staff throughout the region.
What We Offer- Comprehensive benefit packages, including extended health/dental and a municipal pension plan.
- Four weeks vacation with one year of continuous service.
- Financial Support for Moving Expenses is available for eligible positions.
- Employee referral program.
- Employer-paid training and leadership development opportunities.
