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Technical Support Systems Analyst
3 months ago
We are seeking a dedicated **Technical Support Systems Analyst** to assist users in overcoming challenges related to computer systems. This role is essential in ensuring smooth operations and user satisfaction.
Qualifications- Education: Completion of a college, CEGEP, or equivalent non-university certificate or diploma program lasting 1 to 2 years.
- Experience: Previous experience is considered an asset.
- Assist users facing technical difficulties with their computer systems.
- Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
- Offer guidance and training to users based on identified challenges.
- Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
- Engage in the enhancement of applications and software systems.
- Oversee the work of other technical support personnel within the team.
- Provide support for business systems, networks, and internet-related issues as they arise.
- Prepare equipment for employee use, ensuring the correct installation of cables, operating systems, and necessary software.
- Fast-paced and dynamic setting.
- Ability to work effectively under pressure.
- Manage tight deadlines and repetitive tasks.
- Strong attention to detail is essential.
- Demonstrates accuracy and a client-focused approach.
- Possesses strong interpersonal skills.
- Exhibits excellent verbal and written communication abilities.
- Shows initiative and sound judgment.
- Highly organized and a team player.
- Able to multitask and manage time efficiently.
- Displays honesty and integrity in all interactions.
- Remote work options are available.
- Health Benefits: Includes dental and healthcare plans.
- Financial Benefits: Participation in a Registered Retirement Savings Plan (RRSP).
- Additional Perks: Free parking, employer-sponsored learning and training, and paid time off for volunteering or personal days.
- Work Type: Permanent position.
- Work Language: English.
- Hours: 40 hours per week.
