Technical Content Specialist

1 week ago


Mississauga, Ontario, Canada Cedric Millar Full time
About the Role

Cedric Millar is seeking a highly skilled Technical Content Specialist to join our team. As a Technical Content Specialist, you will play a crucial role in bridging the gap between business needs and technical solutions, focusing on generating high-quality technical documents, user manuals, and API documentation.

Key Responsibilities
  • Develop and maintain comprehensive technical documentation, including system architecture, workflows, and integration processes.
  • Create and update user manuals, business requirements documents, functional specifications that explain system functionalities, procedures, and best practices.
  • Write clear and precise API documentation, including endpoint descriptions, request/response formats, and usage examples.
  • Document EDI processes, standards, and protocols, including data exchange formats and integration points.
  • Develop detailed test cases to validate system functionality and compliance with specifications.
  • Collaborate with developers, project managers, and subject matter experts to gather information and ensure documentation accuracy.
  • Translate complex technical concepts into accessible documentation for both technical and non-technical audiences.
  • Regularly review and update documentation to reflect changes in systems, processes, and technologies.
  • Ensure all documentation meets company standards for quality, accuracy, and consistency.
Requirements
  • A bachelor's degree or higher in Computer Science, Information Systems, Supply Chain Management, or a related field.
  • Proven experience as a Technical Writer with a strong portfolio of technical documents, user manuals, and API documentation.
  • In-depth knowledge of the supply chain industry, including logistics, procurement, and inventory management.
  • Proficiency in Azure cloud services, SQL databases, EDI standards, and API documentation.
  • Strong documentation skills with the ability to create clear and concise technical documents, user manuals, and API guides.
  • Excellent communication skills, with the ability to translate complex technical concepts into user-friendly documentation.
  • Experience in developing and documenting test cases to validate system functionality and integration.
What We Offer
  • An ethical and fair environment that is inclusive, high energy, and best in class.
  • Training and a structured Onboarding to ensure you are set up to succeed.
  • Leadership, coaching, and mentorship towards a rewarding career in Supply Chain.
  • The ability to participate in cross-functional initiatives that will allow you to grow professionally and personally.
  • Competitive overall compensation package that includes paid time off, full benefits, and bonuses.
  • An ongoing communication framework with senior leaders and company ownership.
  • A deep understanding of how your role supports the company's strategy, and how the company's strategy supports you.


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