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Concierge Security Specialist
1 month ago
Arctic Wolf is seeking a skilled Concierge Security Engineer 3 to join our team. As a key member of our security operations team, you will be responsible for supporting the technical relationship with our customers and leveraging your expertise to create and maintain outstanding partnerships.
About the Role:
The Concierge Security Engineer supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.
Key Responsibilities:
- Create and maintain a partnership with our customers
- Analyze log and system data
- Interact with, and manage, internal and external stakeholders
- Communicate, educate, and share information with non-technical people
- Help our customers diagnose problems as well as support specific customer requests
- Be the primary technical point of contact for our customers
- Act as a champion for our customers within the Arctic Wolf Team
- Mentor junior analysts with their technical and soft skills
Requirements:
- 3+ years in Information Security, Network Security, or Cyber Security
- 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
- A detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
- An understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
- Experience analyzing log and system data from the above list and other IT systems
- Proficiency in one or more scripting tools and languages such as Python, Bash, and Power Shell
- Great writing and speaking skills
- Excellent relationship-building skills in a professional context
- A positive "can-do" attitude
- A willingness to learn and continuous self-improvement
- Degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.
Additional Skills and Experience:
- Security forensics
- Malware analysis
- E-discovery
- Threat containment
- Firewall and IDS provisioning
- Proxy and content filtering provisioning
- Authentication and identity management
- Risk and vulnerability assessment
- Network and security auditing
- Network troubleshooting
- Penetration testing
- Attack simulation
- PowerPoint presentation skills
About Arctic Wolf:
At Arctic Wolf, we're committed to fostering a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas. We've been recognized for our innovative approach to security operations and our dedication to customer satisfaction.
Our Values:
We believe in being lean, constantly building, measuring, and learning in all aspects of our business. We value people and strive to create a workplace that is inclusive, respectful, and accessible to all.
Benefits:
- Equity for all employees
- Bonus or commission pay based on role
- Flexible time off, paid volunteer days, and paid parental leave
- 401k match
- Medical, Dental, and Vision insurance
- Health Savings and Flexible Spending Agreement
- Voluntary Legal Insurance
- Training and career development programs
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. We are committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.
Security Requirements:
- Conduct duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
- Background checks are required for this position.
At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean and constantly building, measuring, and learning in all aspects of our business. We value people and strive to create a workplace that is inclusive, respectful, and accessible to all.
