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Director of Operations
2 months ago
Renard International Hospitality Search Consultants is seeking a seasoned Director of Operations to lead the Rooms Division, Front Desk, Housekeeping, and Maintenance teams at a major branded 5-star hotel property in Nova Scotia.
Key Responsibilities:
- Provide strategic leadership and direction to all departments to drive revenue and control costs.
- Exceed guest expectations daily and improve established cost and quality standards, maximizing profits, developing, and retaining employees.
- Review, develop, and implement policies & procedures that strengthen the team and improve the customer experience.
- Recruit, develop, supervise, inspire, and evaluate staff and provide feedback throughout their work to ensure top performance.
- Protect the property and their assets through enforcing and maintaining a preventive maintenance program, ensuring employee and guest safety, orderly operations, compliance with legislative standards, and company expectations.
Requirements:
- A true passion and appreciation for working in a leading 5-star property is essential for success in this role, with 3 to 5 years of similar experience managing a 5-star hotel or resort operation.
- Must be a versatile and multi-skilled professional passionate about providing personal service and overseeing the rooms division while collaborating with F&B.
- Independent, self-motivated, creative, ambitious, hands-on, and charismatic.
- Able to work well with a team and has a proven track record of strong managerial and computer skills.
- Willing to accept feedback to ensure their goals align with the team and hotel mission.
- A service-driven individual dedicated to the guest and employee experience.
- Obtained a bachelor's degree or diploma in Hotel Management or Business. Excellent communication, interpersonal, and solid budgetary knowledge and skills.
This role offers a truly outstanding salary that will be one of the HIGHEST in the Maritimes for this position. Based on the candidate's experience, a potential bonus program based on hotel performance goals under the successful candidate's leadership may be offered, as well as other executive perks.
This position reports to an exceptional General Manager who is seeking an energetic, enthusiastic individual and is looking for someone who wants to match their enthusiasm.
Renard International would like to thank all candidates for their interest, but due to the high level of premium guest services experience, only those who meet all requirements will be contacted for further discussions.
MUST BE LEGALLY ALLOWED TO WORK IN CANADA AND HAVE CANADIAN 5-STAR HOTEL/RESORT EXPERIENCE IN NOVA SCOTIA.