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Customer Service Representative
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Customer Service Representative Job Description
**About the Role**
We are seeking a highly skilled Customer Service Representative to join our team at Thos. R. Birnie & Sons. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
**Key Responsibilities**
* Answer incoming calls with a friendly and professional attitude, providing accurate and timely information to customers
* Convert incoming calls into scheduled service appointments, ensuring seamless communication with customers and internal teams
* Make follow-up calls after recent service visits to ensure customer satisfaction and identify areas for improvement
* Make outbound calls to membership customers to book annual services, promoting our services and building strong relationships
* Prioritize and coordinate service schedules, ensuring efficient use of resources and minimizing delays
* Maintain accurate and up-to-date customer database information, ensuring seamless communication and service delivery
**What We Offer**
* Competitive wages and benefits package
* Supportive and friendly office team environment
* Opportunities for growth and development, with training and resources to help you learn and grow
**Requirements**
* Minimum two years of customer service experience, preferably in a call center environment
* Open availability, with flexibility to work varying shifts and schedules
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
* Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively
* Goal-oriented and results-driven, with a passion for delivering exceptional customer service
**About Us**
Thos. R. Birnie & Sons is a family-owned business with over 100 years of experience in providing top-notch plumbing services. We are committed to excellence, quality, and customer care, and we are seeking like-minded individuals to join our team.
