Store Lead

1 week ago

Fredericton, New Brunswick, Canada Moores Full time

About Moores

Moores is a leading retailer in the industry, committed to delivering exceptional customer experiences and driving business growth. As a Store Lead, you will play a critical role in achieving our sales performance expectations and operational excellence.

Key Responsibilities

• Partner with the Store Manager and management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty or to open/close the store.

• Support the Store Manager and management team efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standards.

• Model company values and lead by example as an active coach, communicating priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities based on expectations set by the Store Manager.

• Collaborate with the Store Manager and management team to assist in recruiting store staff and contribute to an inclusive store environment.

Performance Expectations

• Support the Store Manager and management team in the achievement of store business plans, including sales, customer service, and operational goals.

• Assist the Store Manager and management team in executing game plans and following up on execution to maximize sales and drive consistent performance results.

• Partner with the Store Manager and management team to present opportunities with fact-based information and recommendations, understanding how to leverage store reports to inform decisions.

• Participate in driving business outreach opportunities and communicate leads to the Store Manager.

• Identify performance opportunities and partner with the Store Manager and management team to contribute to the development of a plan to address and manage issues effectively.

Operational Excellence

• Partner with the Store Manager and management team to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise.

• Assist the Store Manager and management team with training store staff on all internal operational functions as assigned.

• Stay informed on corporate communication, directives, initiatives, policies, and procedures.

• Support the Store Manager and management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace Culture

• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

• Support a culture of learning and development, ensuring training tools are leveraged.

• Serve as a role model to all store team members and provide enthusiastic motivational leadership.

• Assist the Store Manager and management team to create a steady pipeline of external talent through recruitment.

• Partner with the Store Manager and management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Customer Experience

• Assist the Store Manager and management team to train the store team on customer service expectations and create an exceptional customer experience.

• Support the Store Manager and management team to lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).

• Understand how to leverage customer feedback to inform decisions and prevent or resolve customer concerns.

• Collaborate with the Store Manager and management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum of 1 year of retail or sales experience.

• Creative individual who demonstrates good judgment and is tuned-into the pulse of the business.

• Self-motivated, results-oriented, strategic thinker.

• Strong organizational and leadership skills.

• Excellent written and verbal communication skills.

• Demonstrates active listening and problem-solving skills.

• Proven ability to train and develop high-performing store teams.

• Proficient in technology systems, applications, Microsoft Office, and video conferencing.

• Ability to operate a computer and POS system.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Accommodations

We take into consideration an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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