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Retail Operations Supervisor
3 months ago
Retail Operations Supervisor Position (40 hours per week)
Salary: $47,250 annual
As a Retail Operations Supervisor, you will exemplify Lush's leadership principles in every aspect of your engagement with customers, team members, and operational processes: be genuine, inquisitive, self-assured, flexible, nurture talent, and remain resolute.
Supporting the management team, you will assist in various facets of the business as directed by your market leader. Acting as the manager's right hand, you will undertake managerial responsibilities as necessary to foster an environment that promotes operational excellence and enhances both customer and staff experiences while driving sales growth.
Key Responsibilities
Sales and Customer Engagement:
- Customer Service: Collaborate with your team to devise strategies that surpass daily sales targets and ensure a distinctive and inclusive customer journey.
- Brand Development: Inform customers and staff about brand principles and product insights.
- Product Enthusiasm: Deepen product knowledge and provide well-informed recommendations that cater to customer preferences.
- Sales Growth: Exhibit business insight and comprehension of sales metrics.
Team Development:
- Lead with Assurance: Support your team on the sales floor, address inquiries, and inspire them to meet sales objectives.
- Nurture Talent: Take charge of your own development, seek constructive feedback, and facilitate your team's growth through mentorship.
- Be Genuine: Offer candid feedback and adapt to the evolving needs of the business.
- Be Resolute: Motivate and inspire your team to cultivate strong relationships and uphold brand principles.
- Recruitment and Selection: Ensure a high-performing team through networking and succession planning.
Operational Excellence:
- Policies and Procedures: Ensure compliance with company standards in your store.
- Inventory Management: Oversee ordering and inventory to align with budgetary and product freshness requirements.
- Visual Merchandising: Maintain a tidy and visually appealing store environment.
- Staff Scheduling: Ensure adequate staffing levels and breaks for the well-being of your team.
Qualifications
Required:
• 1-3 years of experience in retail management or supervision
• Exceptional communication and analytical abilities
• Strong customer service, supervisory, and sales expertise
• Knowledge of skincare and natural beauty products
• Flexibility to work varied hours
Preferred:
- Experience in consultation-based customer service
- Proficiency in Microsoft Excel and human resources skills
- Fluency in additional languages
About Lush:
Lush North America has been crafting fresh and handmade cosmetics for over two decades, committed to fair trade sourcing, sustainable communities, and giving back. At Lush, we prioritize inclusion and diversity within our workforce to create a world of equal opportunity for everyone.
