Network GIS Analyst
1 month ago
We are seeking a highly skilled Network GIS Analyst to join our team at Apotex. As a key member of our Global Information Systems Infrastructure group, you will be responsible for the administration and understanding of data network and network security, including all communication systems.
Key Responsibilities- Monitor, troubleshoot, and support core data network and end-user data network needs, including servers, desktops, phones, voice mails, cell phones, data connectivity to host systems, and applications.
- Ensure long-term requirements of data/security/voice systems operations and administration are met through data analysis, trending, and reporting.
- Develop and promote standard operating procedures, work instructions, and standards documents.
- Conduct routine audits of network and network security layers to ensure compliance with established standards, policies, and configuration guidelines.
- Provide 2nd and 3rd-level support to our end-user communication systems in accordance with GIS Service Level Agreement.
- Engineering/Computer Science degree or equivalent work experience.
- Excellent verbal and written skills.
- Collaborative style and interpersonal skills with the ability to work effectively in a matrix, client-focused environment.
- Proven customer service and support orientation with familiarity with ITIL or similar service delivery/support models.
- Configure data and security network, including routing/switching, troubleshooting, management reporting; traffic, firewalls, proxy, cloud-security, fault, and performance monitoring, Ethernet, and IP protocols.
- Administration, installation, and implementation of data networking and network security devices.
- 4-6 years of experience or education in a validated and/or change-controlled environment.
- Maintaining and administration of Event Management and Network Reporting Tools, including BMC, Solarwinds, HP NNM, Riverbed Cascade.
- Administration of all network security layers, including cloud-based (including NexGen FW, Identity Service Access Control Systems, Proxy/Policy control systems).
- Understanding of Video Conferencing, with the ability to troubleshoot, traffic management, and high-quality of service.
- Assist in routine moves, adds, and changes (MACs) on voice and data equipment in coordination with Logistics staff.
- Learn voice mail systems, including administration, set up, and configuration (i.e., Call Pilot, Cisco Unity).
- Experience with scanning technologies (RF and Fixed mount), including configuration, set up, programming, and troubleshooting.
- Learn Avaya/Nortel CS100E, Cisco Call Manager, or equivalent PBX systems, including configuration, administration, troubleshooting, traffic, management, and reporting (certification an asset).
- Gain experience in working with SIP, VOIP, and Microsoft OCS, Microsoft Lync, and Cisco Unified Communication Systems.
- Knowledge of wireless (WIFI) technology administration, including cellular, two-way, and in-building systems.
- Experience in data/security/voice communication protocols and rolling out of networking and security technologies on a global basis.
- Administer and responsible for email systems, including cloud-based email (e.g., 0365).
At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected, and supported.
Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.
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