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Quality Improvement Specialist
2 months ago
We are seeking a highly skilled Quality Improvement Specialist to join our team at the University Health Network. As a key member of our quality improvement team, you will play a critical role in leading the planning, implementation, and evaluation of projects that enhance the quality of diagnostic care for our patients.
Key Responsibilities- Lead and manage complex improvement initiatives, including identifying opportunities for improvement, initiating and planning quality improvement projects, and facilitating and coaching improvement teams through the quality improvement process.
- Apply best practices in project management and change management to deliver projects successfully and use improvement tools and methodologies such as Lean, Six Sigma, and the IHI Model for Improvement to improve quality of care.
- Communicate complex information to internal and external stakeholders in a clear and concise manner to gain buy-in and enable project success.
- Work with Business Intelligence teams to develop evidence-based indicators and targets, analyze data, and develop recommendations to meet targets.
- Provide quality improvement coaching, education, and capacity building to build a culture of continuous improvement and operational excellence.
- Prepare reports, briefing notes, and presentations for all levels of the organization.
- At a minimum, completion of a bachelor's degree program or recognized equivalent in Business or Health Care Administration, Quality, Engineering, or a related field.
- 6+ years' experience in quality improvement and project management in a healthcare environment, with relevant certifications (Lean, Six Sigma Black Belt, and PMP) preferred.
- Demonstrated experience in facilitating major change initiatives in a healthcare environment and change management skills (consulting, negotiating, influencing).
- Demonstrated skills in developing evaluation frameworks/measurement plans and data analysis, including the ability to develop, monitor, and utilize performance indicators to support ongoing improvement efforts.
- Excellent analytical and critical thinking skills, with the ability to analyze complex problems, interpret data in support of process redesign, and navigate situations where information is difficult to obtain, complex, or ambiguous.
- Knowledge of hospital organizational structure and processes, with demonstrated ability to use clinical data for improvement.
- Experience working with diverse stakeholders and fostering teamwork.
- Demonstrated ability to handle multiple competing priorities and projects in a deadline-driven environment.
- Analytical ability with excellent attention to detail.
- Excellent verbal and written communication and presentation skills.
- Current registration with a health professional regulatory body an asset (preferably in laboratory or medical imaging professions).
- Proficient in MS Office Suite: Excel, Access, PowerPoint, Visio, Word, and the ability to build process maps.
The University Health Network (UHN) is a leading academic health sciences center in Canada, comprising Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and the Michener Institute of Education. We are committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals.
As a member of our team, you will have the opportunity to work alongside talented and dedicated healthcare professionals, contribute to groundbreaking research and innovation, and make a meaningful difference in the lives of our patients and their families.
