Sustaining Engineer

1 month ago


Montreal, Quebec, Canada Fujitsu Full time
Job Title: Sustaining Engineer

Fujitsu is seeking a highly skilled Sustaining Engineer to join our team. As a Sustaining Engineer, you will play a critical role in ensuring the quality and reliability of our products.

Key Responsibilities:
  • Develop and implement standards, methods, and procedures to quantify product quality and release readiness.
  • Analyze reliability and maintainability trends using Reliability Trend Analysis (MTBF/AFR) tools and data.
  • Investigate and troubleshoot reported problems or issues with products or systems, and develop solutions to address them in a timely manner.
  • Review and update Service and Repair Processes.
  • Provide technical support for Repair Center and manufacturing support for production builds and quality issues.
  • Develop and maintain technical documentation, including Support Planning Guides, Product Support Bulletins, EOL, and Engineering Changes.
  • Develop training materials and deliver training classes as required.
  • Collaborate with Product Management, Engineering, and Software Development to integrate quality guidelines within product requirement specifications.
  • Perform Root Cause analysis of service problems using an Incident Tracker to log all incidents.
  • Provide on-site customer support for pilots, troubleshooting, and training.
  • Maintain accurate documentation of product configurations, including hardware, software, and firmware versions.
Requirements:
  • Bachelor's degree in a relevant field or equivalent experience.
  • Excellent team player, problem solver, with a high level of self-motivation and initiative.
  • Strong organizational, analytical, and problem-solving skills, along with excellent verbal and written communication skills.
  • Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization.
  • Ability to multi-task and work under pressure.
  • High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
About Fujitsu:

Fujitsu is a leading provider of technology solutions, and we are committed to delivering high-quality products and services to our customers. As a Sustaining Engineer, you will be part of a dynamic team that is dedicated to excellence and innovation.



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