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Field Service Technician
2 months ago
Work Location Type: Onsite
As a prominent industrial supplier with operations mainly in North America, Japan, and the United Kingdom, we are committed to ensuring global operations run smoothly by serving over 4.5 million clients worldwide through advanced technology and strong customer relationships. Our focus is on delivering value to our clients, nurturing a vibrant culture for our team members, and achieving robust financial outcomes.
Our inclusive workplace allows you to develop, advance, and contribute by ensuring businesses operate efficiently and their personnel remain secure. As a certified Great Place to Work, we seek dedicated individuals to join us as we continue to lead the industry into the future.
Position OverviewThe Onsite Service Specialist (OSS) plays a crucial role in supporting the local KeepStock team by enhancing inventory management execution and delivering exceptional customer service. This includes assisting in both the pre-implementation and implementation phases for new KeepStock setups, as well as providing customer training and support related to inventory management. The OSS must be adaptable to various customer environments and types.
Key Responsibilities- Conduct machine repair and maintenance tasks at customer locations.
- Execute territory work related to planning and managing customer inventory initiatives.
- Gather data regarding inventory at customer sites, ensuring precise information is collected to facilitate the KeepStock implementation process.
- Provide coverage for Paid Time Off (PTO) for Onsite Service Representatives (OSR) and undertake route-based responsibilities as necessary.
- Address escalated issues from OSRs, assist in implementing system projects, and offer constructive feedback to supervisors regarding OSR performance.
- High School diploma or equivalent.
- A minimum of 3 years of experience in customer service or warehouse settings.
- Proficient in managing various technical and operational challenges.
- Experience in coordinating multiple projects concurrently.
- Ability to thrive in a fast-paced environment.
- Strong verbal and written communication skills.
- Capability to work independently.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Background checks and drug screening may be required based on company and customer policies.
- Possession of a valid driver's license in the province of residence.
- May need to utilize a personal vehicle for transportation, meeting company insurance standards.
This role may necessitate visits to customer sites, where adherence to safety protocols, including the use of personal protective equipment (PPE), is essential. Specific requirements will be communicated during the recruitment process.
This position offers a salary range of $58,830 - $66,000, with eligibility for bonuses. Salary determination factors include a candidate's experience, qualifications, and geographical location.
BenefitsOur benefits programs offer flexibility to cater to your individual needs. Some of the benefits available include:
- Comprehensive medical, dental, vision, and prescription drug coverage.
- Paid time off (PTO) and up to 12 company holidays annually (dependent on home province).
- Life insurance coverage, including options for spouses and dependents.
- Employee Family Assistance Program to support team members with various personal concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to assist in financial planning.
- Support for educational and professional membership fees.
- Employee discounts and additional perks.
We encourage all candidates to apply, even if their experience does not perfectly align with this job description, as you may still be a suitable fit for this role or others. We strive to cultivate a culture where everyone feels comfortable being themselves, can learn and grow to their full potential, and is recognized for their contributions.
Pre-employment background checks are mandatory for all external candidates. Internal candidates will undergo a background check when transitioning from a non-driving role to a driving role.
Grainger is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available upon request.
