Loss Prevention Specialist

1 week ago

Ajax, Ontario, Canada Sephora Full time

Job Summary

Sephora is seeking a highly skilled Loss Prevention Specialist to join our team. As a Loss Prevention Specialist, you will play a critical role in protecting our assets and maintaining operational controls to reduce shortage.

Key Responsibilities

  • Loss Prevention
    • Provide exceptional customer service and support to clients as needed.
    • Conduct surveillance on the sales floor and utilize CCTV systems to identify, observe, and apprehend or deter individuals from committing external thefts.
    • Adhere to all laws and company policies concerning apprehensions, search and seizure, and the preservation of evidence.
    • Prepare detailed reports relative to theft incidents, merchandise recoveries, accident investigations, and audits.
    • Develop and maintain professional relationships with internal partners, local law enforcement agencies, mall security, and other retailers.
    • Testify in court on behalf of the company in any case, criminal or civil, to which the Agent is summoned.
    • Provide new hire and continuous employee training to maintain store loss prevention awareness.
  • Operations
    • Conduct store self-audits, checklists, and safety inspections. Communicate findings to the store Leadership team and District Loss Prevention Manager.
    • Assist the store Leadership team with inventory preparation and process.
    • Partner with stores and the District Loss Prevention Manager in the development and execution of shrinkage prevention plans.

Requirements

  • 1 year of asset protection/loss prevention experience in a retail environment.
  • Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
  • Possess strong written, verbal, interviewing, listening, and interpersonal communication skills.
  • Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
  • Proficiency in Windows, Word, and Excel is desirable.
  • A High School graduate or equivalent.
  • Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
  • Availability to work at multiple locations within a market.

Additional Information

  • Work in a fragrance-filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.

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