Corporate Travel Agent
6 days ago
About the Role:
We are seeking a highly skilled and experienced Corporate Travel Agent to join our team at FCM. As a Corporate Travel Agent, you will be responsible for arranging domestic and international travel for busy executives, including air, car, hotel, and ground transportation.
Key Responsibilities:
- Comprehend and strictly comply with Canadian travel policies for multiple corporate accounts, ensuring adherence to regulations and guidelines specific to the Canadian market.
- Provide unparalleled customer service, consistently exceeding the needs and expectations of business travelers.
- Keep clients informed about essential travel documents and health requirements for countries visited by travelers, ensuring compliance and peace of mind.
- Build rapport and establish lasting relationships with business travelers, serving as a trusted and capable Corporate Travel professional.
- Efficiently manage bookings for air, car, rail, and ground transportation, optimizing travel arrangements based on travel preferences.
- Coordinate domestic and international itineraries with precision and meticulous attention to detail, considering Canadian-specific travel requirements.
- Complete all reservations accurately and promptly, maintaining the highest level of professionalism in accordance with business travel standards.
- Offer consultative service throughout the booking process, providing valuable guidance and recommendations to travelers.
- Skillfully handle ticketing, adjustments, exchanges, and queue management, resolving issues promptly and professionally in alignment with travel practices.
- Cultivate strong relationships with business travelers, earning their trust as a reliable and proficient Corporate Travel professional in the market.
- Demonstrate proficiency in understanding and adhering to travel policies for high-volume corporate accounts.
- Deliver exceptional customer service to Canadian business travelers, ensuring their utmost satisfaction in the corporate travel sector.
Requirements:
- Bilingual in French and English is strongly preferred.
- 2+ years of recent experience in Corporate Travel is required.
- 2+ years of recent knowledge and experience using Sabre is required.
- 2+ years of recent experience with complex ticketing and exchanges is required.
- 2+ years of recent experience working with OBTs (Online Booking Tools) and associated queues is required.
- TICO/OPC certification is preferred; however, candidates without TICO certification will be supported to obtain it.
- Possesses solid technical skills to efficiently assist customers with urgent and complex requests.
- Professional and polished demeanor, demonstrating excellent communication skills both verbally and in written form.
- Proficiency in handling complex international fares.
- Possess a professional and service-oriented mindset.
- Proficiency in geographical and international destination knowledge is essential.
- Demonstrates exceptional attention to detail along with strong written communication, interpersonal, and organizational skills.
- Demonstrates the ability to efficiently multitask while maintaining exemplary professional relationships with corporate clients.
- Proficiency in utilizing Microsoft Office 365 suite, including tools such as Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive, to enhance productivity and streamline business processes.
- Exhibits exceptional problem-solving skills with a demonstrated history of effective decision-making.
- Possesses excellent written communication, interpersonal, and organizational skills.
- Demonstrates proficiency in utilizing personal computers and a diverse range of software packages.
- Capable of working autonomously while consistently delivering high productivity and maintaining a standard of exceptional work quality.
What We Offer:
- Generous paid time off policy.
- Travel perks/discounts.
- Health and Wellness Programs and Employee Financial Wellness Services.
- National/International Award Nights and Conferences.
- Group benefits including extended health care, dental, and vision, gender affirming care, fertility care.
- Insurance including life, AD&D, critical illness, long-term disability.
- Employee Assistance Program.
- RRSP/RPP with matching.
- Tuition Reimbursement Program.
- Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
- Global career opportunities in a network of brands and businesses.
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