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Corporate Travel Agent

2 months ago

Toronto, Ontario, Canada FCM Full time

About the Role:

We are seeking a highly skilled and experienced Corporate Travel Agent to join our team at FCM. As a Corporate Travel Agent, you will be responsible for arranging domestic and international travel for busy executives, including air, car, hotel, and ground transportation.

Key Responsibilities:

  • Comprehend and strictly comply with Canadian travel policies for multiple corporate accounts, ensuring adherence to regulations and guidelines specific to the Canadian market.
  • Provide unparalleled customer service, consistently exceeding the needs and expectations of business travelers.
  • Keep clients informed about essential travel documents and health requirements for countries visited by travelers, ensuring compliance and peace of mind.
  • Build rapport and establish lasting relationships with business travelers, serving as a trusted and capable Corporate Travel professional.
  • Efficiently manage bookings for air, car, rail, and ground transportation, optimizing travel arrangements based on travel preferences.
  • Coordinate domestic and international itineraries with precision and meticulous attention to detail, considering Canadian-specific travel requirements.
  • Complete all reservations accurately and promptly, maintaining the highest level of professionalism in accordance with business travel standards.
  • Offer consultative service throughout the booking process, providing valuable guidance and recommendations to travelers.
  • Skillfully handle ticketing, adjustments, exchanges, and queue management, resolving issues promptly and professionally in alignment with travel practices.
  • Cultivate strong relationships with business travelers, earning their trust as a reliable and proficient Corporate Travel professional in the market.
  • Demonstrate proficiency in understanding and adhering to travel policies for high-volume corporate accounts.
  • Deliver exceptional customer service to Canadian business travelers, ensuring their utmost satisfaction in the corporate travel sector.

Requirements:

  • Bi-Lingual in French & English strongly preferred.
  • 2 years + recent experience in Corporate Travel required.
  • 2 years + recent knowledge and experience using Sabre required.
  • 2 years + recent experience with complex ticketing & exchanges.
  • 2 years + recent experience working with OBT's (Online Booking Tools) and associated queues.
  • TICO/OPC certification preferred; however, candidates without TICO certification will be supported to obtain it. Successful completion of the TICO exam within 30 days of employment is mandatory.
  • Possesses solid technical skills to efficiently assist customers with urgent and complex requests.
  • Professional and polished demeanor, demonstrating excellent communication skills both verbally and in written form.
  • Proficiency in handling complex international fares.
  • Possess a professional and service-oriented mindset.
  • Proficiency in geographical and international destination knowledge is essential.
  • Demonstrates exceptional attention to detail along with strong written communication, interpersonal, and organizational skills.
  • Demonstrates the ability to efficiently multitask while maintaining exemplary professional relationships with corporate clients.
  • Proficiency in utilizing Microsoft Office 365 suite, including tools such as Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive, to enhance productivity and streamline business processes.
  • Exhibits exceptional problem-solving skills with a demonstrated history of effective decision-making.
  • Possesses excellent written communication, interpersonal, and organizational skills.
  • Demonstrates proficiency in utilizing personal computers and a diverse range of software packages.
  • Capable of working autonomously while consistently delivering high productivity and maintaining a standard of exceptional work quality.

What We Offer:

  • Generous paid time off policy.
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services.
  • National/International Award Nights and Conferences.
  • Group benefits including extended health care, dental and vision, gender affirming care, fertility care.
  • Insurance including life, AD&D, critical illness, long term disability.
  • Employee Assistance Program.
  • RRSP/RPP with matching.
  • Tuition Reimbursement Program.
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
  • Global career opportunities in a network of brands and businesses.