Store Manager
1 month ago
About Knix
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.
We are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.
About the Role
The Store Manager will lead and develop a team of Assistant Manager, Leads, and Associates who together create an inclusive environment for customers to explore the Knix product line in-store while driving business results.
Key Responsibilities
- Actively listening to client needs and preferences, you lead your team in delivering an exceptional customer experience from the moment our guests enter the store.
- Proactively drive and increase sales volume through listening to guest's needs and through a solid understanding of Knix's suite of products.
- Coach and provide feedback to associates on maximizing sales while balancing service.
- Review and communicate the daily, weekly, and quarterly store sales targets.
- Maintain operational excellence by training the team on cycle counting and inventory management best practices to ensure accuracy of product counts, timely receipt of shipment, and loss prevention.
- Ensure team members maintain the visual standards of the store at all times to create a world-class shopping experience.
- Support the Marketing initiatives with on-the-ground execution of logistics for special events through the use of marketing collateral.
- Support with the openings and operations of future stores and pop-ups for Knix, which may include but is not limited to onboarding and training of staff, initial store set-up from an operational and merchandising perspective, and event execution.
- Creating a memorable employee experience through orientation, onboarding, and ongoing training and development.
Requirements
- Previous experience in a retail management role leading a similar size team and/or store volume.
- Proven experience recruiting, developing, and retaining a high-performing team who consistently meet and exceed store KPIs.
- Experience planning and executing community events both in-store and out-of-store is an asset.
- Open availability to ensure business needs are met including evenings, weekends, and holidays.
- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
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