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Senior Loss Prevention Specialist

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Toronto, Ontario, Canada UNIQLO Full time

Job Title: Senior Loss Prevention Associate

Job Summary:

We are seeking a highly skilled and experienced Senior Loss Prevention Associate to join our team at UNIQLO Canada. As a key member of our Loss Prevention team, you will be responsible for implementing and executing all Loss Prevention initiatives and policies within your assigned location. This includes protecting the company's assets, ensuring the safety of customers and employees, and detecting and preventing shoplifting and internal theft.

Key Responsibilities:

  • Implement and execute all Loss Prevention initiatives and policies within your assigned location.
  • Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies and procedures.
  • Detect and identify shoplifters and safely apprehend subjects or recover merchandise in accordance with Federal and Provincial laws, as well as company and department policy.
  • Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management.
  • Utilize Loss Prevention technology equipment, including CCTV, Access Control, EAS, and exception-based reporting systems, to identify and act on loss and safety issues within assigned location.
  • Provide direct support to assigned locations for taking of financial inventory and RFID-based cycle counts.
  • Regularly communicate with other LP team members and support cross-communication between store team members and other departments to identify common issues.

Requirements:

  • Minimum of 5+ years of related experience in Loss Prevention or Asset Protection in a multi-unit capacity.
  • Full understanding of Canadian federal, provincial, and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention.
  • Demonstrated experience in Internal Investigation, including use of exception reporting systems, as well as managing external apprehension programs.
  • Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters.
  • Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
  • Knowledge of inventory management systems and inventory accuracy principles, including familiarity with RFID technology.
  • Excellent customer service and communication skills (both written and verbal).
  • Strong attention to detail.
  • Effective time management skills.
  • Problem-solver and results-oriented.
  • Ability to work in a fast-paced environment under pressure.
  • Works well with teams and autonomously.
  • Knowledge and familiarity with using MS Office and G-Suite.
  • Ability to work a flexible schedule based on department and company needs.
  • Must be able to stand/walk for entire shift and be able to occasionally lift up to 50 pounds.
  • Regular travel within assigned location(s) is required; other occasional travel may be necessary as per the needs of the business.

Benefits:

  • Employee Discount at all UNIQLO Canada retail locations.
  • Group Insurance (Health & Dental).
  • Access to Employee Assistance Program.
  • Opportunities for promotion every 3 months.
  • Competitive compensation range of $22 - $25 per hour commensurate with experience.