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Intake Coordinator

2 months ago

Burlington, Ontario, Canada Lifemark Full time

Job Summary:

Lifemark is seeking an experienced Intake Coordinator to join our Customer Contact Centre team. As the initial point of contact for clients, this role is responsible for providing exceptional customer service and ensuring seamless communication between clients, patients, and staff.

Key Responsibilities:

  • Act as the primary point of contact for client companies, receiving and recording new referrals within our client intake system.
  • Verify information and coordinate assessment times with our network of clinics.
  • Book appointments via our internal booking system.
  • Input and update referral data and treatment plan statuses in our database.
  • Provide support and assistance with monthly referral tracking reports and quarterly outcome reports.

Requirements:

  • 2+ years of previous customer service/administrative experience.
  • Bilingual French is preferred.
  • Post-secondary education is an asset.
  • Advanced written and verbal communication skills with a strict attention to detail.
  • Strong interpersonal skills to maintain customer relationships with client companies and patients.
  • Ability to prioritize under pressure.
  • Strong computer skills, specifically in MS Word, Excel, and aptitude for database software.
  • Exceptional organizational skills, work independently, take initiative, and have a strong work ethic.

Lifemark is an equal opportunities employer and welcomes applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.