Senior Dispatcher

5 days ago

Sundre, Canada AltaGas Full time

Job Title: Senior Dispatcher

Job Summary:

AltaGas is seeking a highly skilled Senior Dispatcher to join our team in Sundre, AB. As a Senior Dispatcher, you will play a vital role in ensuring the smooth operation of our transportation network, collaborating with dispatch teams, company drivers, and management to meet daily requirements and ensure customer satisfaction.

Key Responsibilities:

  • Oversee day-to-day operations for company drivers and lease operators, including scheduling, maintenance, order creation, order processing, compliance, and equipment utilization.
  • Manage and communicate driver schedules for efficiency and work-life balance.
  • Ensure maximum efficiency of driver and equipment utilization based on current customer demands.
  • Schedule truck and trailer maintenance internally and with third-party facilities, involving the Asset team.
  • Manage electronic logs and GPS systems, including internal communication portals, HOS, speed, and collision alerts.
  • Responsible for order creation and computing in the TMW system to capture daily driver revenue.
  • Manage customer contracts and inventory control at supply and destination plants.
  • Schedule 3rd-party trucks during peak periods to meet nominations.
  • Provide reports (daily, weekly, monthly) to internal and external customers, marketing, and management.
  • Order creation via TMW for next-day commitments or just-in-time deliveries.
  • Order verification of the prior day's commitments with returned paperwork in Vector.
  • Order processing of returned paperwork in TMW to push to the next billing phase/realized revenue.
  • Follow up on outstanding items to ensure timely billing/processing.
  • Daily review and cleanup of dispatch boards and removal of canceled required orders.
  • Train in dispatch applications for multiple locations.
  • Be available from 6:00 AM – 10:00 PM daily to support drivers and maintain constant contact with customers, management, marketing, mechanical shops, and the internal team.
  • Handle emergencies outside normal business hours (10:01 PM – 5:59 AM) while on call with prompt responses to calls, texts, and emails.

Requirements:

  • 8+ years of experience in transportation, dispatch, scheduling, or an equivalent role.
  • Previous oilfield experience/exposure to TDG best practices and procedures preferred.
  • Truckload Transportation Management software experience (TMW/Vector).
  • Exceptional organizational, problem-solving, and analytical skills.
  • Excellent attention to detail.
  • Strong collaboration and communication skills.
  • Ability to work extended hours as required and dictated by customer demand.

Shift Schedule: 8 days on and 6 days off.

Typical dispatching hours: 6 AM – 10:00 PM.

Office hours: 07:00 AM – 3:00 PM during the week, with remote work in the evenings/weekends.

On-call duties: Required

Location: Sundre, AB

About AltaGas:

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. Our talented team, 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.6 million customers' homes and businesses through regulated natural gas distribution utilities across five jurisdictions in the United States and two regulated natural gas storage utilities in the United States.

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

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