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IT Service Desk Analyst
2 months ago
Manitoba Public Insurance is seeking a highly skilled IT Service Desk Analyst to join our team. As the first point of contact for all Information Technology related needs, you will provide technical support and assistance to internal and external stakeholders.
Key Responsibilities- Technical Support: Provide assistance and direction to internal and external stakeholders on Information Technology systems, including software applications, IT security access issues, and hardware support.
- Documentation: Document outcomes of technical support inquiries using a ticketing system.
- Issue Escalation: Escalate issues to the Incident and Problem Manager Specialist to assist in resolution.
- Equipment Deployment: Deploy peripheral equipment and maintain a pool of loaner laptops for emergency and temporary usage requirements.
- Broker Support: Act as the single point of contact for broker technical issues, including application installation, scanner configuration, and password resets.
- Knowledge Sharing: Collaborate with peers, support teams, supervisors, and managers to enhance knowledge documentation and processes.
- Education: High school diploma, plus a technical certification or two college courses in Computer Science or a related technical discipline.
- Experience: One to two years' experience with computer applications and/or technology, comprising of inbound tier 1 technical support or computer technician support.
- Skills: Working knowledge or understanding of MS Office products, Active Directory, Windows Operating systems, Chrome, Internet Explorer, SharePoint, Corporate Network structures, VoIP, and Remote access.
- Soft Skills: Ability to quickly and accurately analyze information, exercise sound judgment and practical thinking, translate complex technical information to a non-technical audience, work within a team and independently, and communicate clearly and concisely.
- Health Benefits: Flexible health, dental, and vision plans, health spending account, travel health coverage, and other extended health benefits.
- Financial Security: Registered pension plan, group, dependent, and optional life insurance coverage, critical illness insurance, sick leave, long-term disability, and other benefits.
- Wellness: Vacation entitlement, flexible work arrangement, maternity, parental, and adoptive leaves, bereavement and family responsibility leaves, employee and family assistance program, mental-health programming, lunch-and-learn offerings, and discounted gym memberships and wellness account.
- Diversity and Inclusion: Manitoba Public Insurance believes that diversity and inclusion strengthens us, and we strive to create a barrier-free organization where individual values, beliefs, and practices are respected and appreciated.
- Employee Recognition: We recognize our employees for their contributions and offer various outlets for leaders and peers to reward each other for work well done.
- Professional Development: We offer in-house training, professional development, and an educational assistance program to support employee growth and development.
- Safety and Health: We prioritize a safe and healthy work environment and offer various safety, health, and workplace policies and programs to support employee activities in safety and health.
