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Senior IT Service Management Consultant

2 months ago

Vancouver, British Columbia, Canada 0004 DXC Technology Deutschland GmbH Full time

Job Title: Senior ServiceNow Solution Consultant

Job Summary:

We are seeking a Senior ServiceNow Solution Consultant to join our team at DXC Technology Deutschland GmbH. As a key member of our implementation team, you will be responsible for leading solution implementation projects, owning technical and business design of the end-to-end solution, and managing client relationships.

Key Responsibilities:

  • Lead solution implementation projects and ensure successful delivery of IT Service Management solutions
  • Own technical and business design of the end-to-end solution during implementation
  • Conduct design reviews and data quality assurance
  • Manage and communicate with external client teams during the sales process and post-sales delivery
  • Lead and participate in RFPs and provide technology solution content
  • Audit existing client's implementation and recommend enhancements

Requirements:

  • 5+ years working in IT or Customer support organizations
  • 1-3 years' experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow
  • Good understanding of SQL, Java, XML, and web-based technologies
  • 1+ years' experience in implementing and aligning business processes to the ITIL best practices
  • Fluent in German and English, another European language would be an asset
  • Travels within Europe

What We Offer:

  • Comprehensive social benefits
  • Flexible working time models
  • An attractive salary package
  • Lived values that make us one of the most attractive employers worldwide
  • In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities

About DXC Technology:

DXC Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We are dedicated to delivering ITSM best practices, methods, and tools, and we are a global strategic partner of ServiceNow for Continental Europe.