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Banquet Server
2 months ago
About the Role
We are seeking a highly skilled and motivated individual to join our Leadership Team as a Banquet Server. As a key member of our team, you will be responsible for delivering exceptional guest service, managing floor staff, and ensuring seamless event execution.
Key Responsibilities
- Ensure tables are decorated correctly, food is presented well, and service goes off without a hitch
- Manage the floor staff, ensuring team members are dressed in uniform and delivering exceptional guest service in a friendly yet speedy manner
- Work directly with the event coordinators or hosts, problem-solve in the moment when addressing questions or concerns that may arise during or before service
- Be the lead on event supervision and execution
- Manage clients in an efficient yet organized manner, including setting up meetings, forwarding contracts, billing, etc.
- Deliver feedback and coaching to banquet team
- Provide full room set-ups, including A.V. and bar
- Ensure rooms are checked and maintained throughout the service
- Manage the bar and liquor orders
- Manage scheduling and labor costs
- Handle administration duties, including (but not limited to) invoicing and A/R, contracts, customer service (email and phone inquiries)
- Demonstrate leadership by building positive team morale
Requirements
- Exceptional guest service skills
- Attention to detail
- Leadership skills that rally the team during big events while resolving conflicts and getting the job done - lead by example
- Ability to manage multiple variables - the food, the costs, pricing, scheduling, and more
- Impromptu problem-solving skills when dealing with internal and external conflict
- Exceptional communication skills, providing leadership to staff and managing guests
- High stamina (as you will be on your feet most of the day)
- Desire and ability to earn the respect of your team
- Ability to create a positive working environment and provide ongoing positive feedback to colleagues
- Enthusiastic and inspiring
What We Offer
- Growth opportunities in our rapidly expanding company
- Cultivate your own development by working with other leaders
- Attend leadership development seminars and conferences
Requirements:
- Serving It Right
- Work Permit
