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Restaurant Operations Manager

2 months ago


Ajax, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Leadership and Management
    • Supervise and train a team of restaurant staff to ensure they have the skills and knowledge to provide excellent customer service and maintain high-quality food and beverage products.
    • Develop and implement effective strategies to improve restaurant performance, including sales growth, customer satisfaction, and employee engagement.
  • Operations and Logistics
    • Oversee the daily operations of the restaurant, including inventory management, supply chain logistics, and equipment maintenance.
    • Ensure that all health and safety regulations are followed, and that the restaurant is maintained in a clean and safe environment.
  • Customer Service
    • Provide exceptional customer service, responding to customer complaints and concerns in a professional and courteous manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Financial Management
    • Manage the restaurant's budget, including labor costs, inventory, and supplies.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a restaurant management role.
  • Skills and Qualifications
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and make decisions quickly.
    • Knowledge of restaurant operations, including inventory management, supply chain logistics, and equipment maintenance.
    • Ability to analyze sales data and identify trends and opportunities for growth.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.