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Assistant CSA Manager

2 months ago

Winnipeg, Manitoba, Canada Calm Air Full time
Assistant CSA Manager

Calm Air International is seeking a highly motivated and organized individual to join our team as an Assistant CSA Manager. This role will assist the CSA Manager in overseeing the day-to-day operational performance of the Customer Service Department and ensuring consistent achievement of customer service standards.

Key Responsibilities:
  • Assist with and oversee daily operations and departmental needs of Customer Service Agents and Reservations staff
  • Approve and process expense claims via Metaviewer
  • Assist with facilitation of annual employee performance reviews
  • Assist with maintenance, amendment, and distribution of the Customer Service Agent Manual (CSAM)
  • Facilitate audit of monthly checklists
  • Monitor and assist with training compliance (Pelesys)
  • Assist with issuance, maintenance and audit of memos
  • Assist with hiring and recruitment
  • Process new hire paperwork and HR admin forms as required
  • Maintain employee records (i.e., sick time, employee allowances, etc.)
  • Assist with data entry, maintenance and approval of schedules and timecards in Payroll system
  • Oversee the distribution of uniforms and maintenance of applicable records
  • Assist with new hire and recurrent training (travel may be required)
  • Assist with facilitating departmental and station specific meetings as required
  • Assist with progressive discipline as required
  • Be knowledgeable of Calm Air's computerized reservations system, flight schedule, fare products/rules and company policies and procedures
  • Provide operational and systems support as required (after-hours on-call requirement)
  • Regular travel and stations visits/relief assistance required
  • Other duties as assigned
Requirements:
  • High school diploma or general education degree (GED)
  • 5 years previous experience in customer service preferably within aviation
  • Previous supervisory/management experience required
  • Experience working in a unionized environment an asset
  • Proficient with AmeliaRES
  • Proficient in MS Office
  • Ability to work well under pressure
  • Ability to effectively communicate orally and written
  • Ability to obtain and maintain all Enhanced Security Clearances
  • Frequent travel required
  • Inuktitut language is considered an asset
  • Preference is given to Inuit Land Claims Beneficiaries
What We Offer:
  • Registered Pension Plan starting at 5% matched after one year of employment
  • Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
  • Entitled to three weeks vacation after one year
  • Airline travel and freight privileges
  • Corporate and family events
  • And more