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Intensive Case Manager

2 months ago

Niagara Falls, Ontario, Canada Niagara Region Full time
Job Title: Intensive Case Manager

At Niagara Region, we are seeking a highly skilled and compassionate Intensive Case Manager to join our team. As an Intensive Case Manager, you will play a critical role in providing intensive case management services to individuals experiencing chronic homelessness and living with severe and chronic mental illnesses, addictions issues, and/or in recovery.

Key Responsibilities:
  • Provide facilitation and support from a trauma-informed approach, ensuring hospitality, dignity, and respect during the individual's stay at the Bridge Housing Program.
  • Collaborate with staff from the homelessness sector to assist individuals with moving through the Bridge Housing Program and into permanent housing through a progressive engagement approach.
  • Identify the needs of clients and assist them with referrals to appropriate services, provide active listening and crisis intervention when needed.
  • Assist individuals to meet their basic needs and provide linkage to formal supports and services; services will be provided 24 hours daily.
Qualifications:
  • College Diploma or a University Degree in social services, social work, or a related discipline.
  • Current certification in First Aid/CPR.
  • Nonviolent Crisis Intervention training or willingness to be certified.
  • Naloxone training or willingness to be certified.
  • Understanding and Managing Aggressive Behaviour (UMAB) training an asset.
Knowledge and Experience:
  • Minimum 2 years experience working with the homeless population.
  • Knowledge and utilization of client-centred, trauma-informed approaches.
  • Knowledge of harm reduction practices.
  • Experience working with people who are chronically homeless.
  • Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence are an asset.
  • Experience providing person-centered, trauma-informed, anti-racist anti-oppressive informed services and supports to individuals with diverse experiences and identities.
  • An understanding of Housing First principles.
  • An understanding of/or demonstrated practice of crisis intervention.
  • Knowledge and understanding of local community resources an asset.
Skills:
  • Written communication and computer skills sufficient to perform documentation and related administrative duties.
  • Verbal and interpersonal communication skills sufficient to relate to patients, families, and other healthcare professionals in a calm and professional manner.
  • Strong advocacy, problem solving, de-escalation, mediation and negotiation skills.
  • Demonstrated teamwork, problem solving, and leadership skills sufficient to deal with crisis situations.
  • Ability to handle confidential information with diplomacy and discretion.
  • Ability to work under pressure and in crisis situations.
  • Skills in counseling, addictions, housing, community outreach, concurrent disorders, and general aspects of physical health are an asset.
  • Demonstrated ability to form relationships based on trust and empowerment.
  • Working knowledge of Homeless Individuals and Families Information System (HIFIS) an asset.
Special Conditions:
  • The Bridge Housing Program operates 24 hours per day, 7 days per week, 365 days per year.
  • Work is performed independently within established work procedures, departmental procedures, and safety procedures, as well as within regional policies and procedures.
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Vulnerable Sector Records Check.
  • Ability to work flexible hours including days, evenings, nights, weekends, and holidays.
  • Demonstrated experience working with individuals with severe mental illness and capable of maintaining objectivity in order to perform consistently with the philosophy and objectives of the Bridge Housing Program.