E-Commerce and Digital Transformation Consultant

3 days ago

Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time
About the Role

Tidal Commerce Inc. is a leading tech consulting agency specializing in E-Commerce and digital innovations. We are seeking a highly skilled and experienced E-Commerce and Technology Consultant to join our team.

Key Responsibilities
  • Client Engagement:
    • Act as a liaison between multiple clients and internal teams to ensure clarity of requirements and delivery of services.
    • Manage communications with stakeholders across various client organizations, adapting strategies and solutions to meet diverse client needs.
  • Project Management:
    • Manage and lead tech initiatives from inception to completion, ensuring project goals are met on time and within budget.
    • Employ agile project management methodologies to adapt to changing project requirements and client needs.
  • Requirements Gathering and Analysis:
    • Collect, analyze, and document business requirements from multiple clients to ensure a comprehensive understanding of their business needs and challenges.
    • Facilitate workshops and meetings with stakeholders from various client organizations to capture detailed requirements.
  • Solution Design and Implementation:
    • Develop tailored solutions that address the specific needs of each client, ensuring compatibility with overall project objectives across different client engagements.
    • Coordinate with technical teams to translate client requirements into functional designs and monitor the implementation process.
  • Quality Assurance and Reporting:
    • Oversee the testing and validation of solutions delivered to clients, ensuring they meet agreed-upon standards and client expectations.
    • Prepare and present detailed reports on the progress and outcomes of projects to multiple clients and senior management.
  • Sales and Proposal Activities:
    • Participate actively in sales and proposal activities, assembling proposal documents and collecting all relevant information to support business development efforts.
    • Collaborate with sales teams to understand client requirements and help craft persuasive proposals that align with client needs and business goals.
Qualifications
  • Bachelor's degree in Business, Information Technology, or a related field. MBA degree is preferred.
  • Minimum of 3 years of experience in e-commerce, technology consulting, or a related field.
  • Proven experience in project management, particularly with tech initiatives.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple client engagements simultaneously.
  • Proficiency in project management tools and methodologies.
  • Agile certification or experience with agile methodologies is a plus.
  • Familiarity with PowerPoint and Excel is a must, and experience with tools such as Miro and Jira is a plus.
Expectations
  • Ability to work in a fast-paced, dynamic environment.
  • Flexibility to adapt to changing client needs and project requirements.
  • Strong commitment to client satisfaction and delivering high-quality solutions.
  • Collaborative team player who can also work independently when needed.
  • Willingness to take on multiple roles within the team to ensure project success.

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