Restaurant Operations Manager

4 weeks ago

Oakville, Ontario, Canada Tim Hortons Full time
Restaurant Assistant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Staff Management: Supervise and train a team of 3-4 staff members, providing guidance and support to ensure they meet performance expectations.
  • Operations: Manage the day-to-day operations of the restaurant, including inventory management, cash handling, and maintaining a clean and safe environment.
  • Customer Service: Ensure that customers receive exceptional service, responding to complaints and concerns in a professional and timely manner.
  • Marketing: Participate in marketing initiatives and implement operational procedures to drive sales growth.
  • Financial Management: Balance cash and complete balance sheets, cash reports, and related forms, ensuring accurate financial records.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant management role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong attention to detail.
Working Conditions:
  • Work Environment: Fast-paced restaurant environment with tight deadlines and repetitive tasks.
  • Physical Demands: Combination of sitting, standing, and walking, with standing for extended periods.
Personal Suitability:
  • Accurate: Ability to maintain accurate financial records and perform tasks with precision.
  • Client Focus: Strong focus on providing exceptional customer service.
  • Dependability: Ability to work independently and as part of a team.
  • Efficient Interpersonal Skills: Excellent communication and interpersonal skills.
  • Flexibility: Ability to adapt to changing situations and priorities.
  • Organized: Strong organizational skills and ability to prioritize tasks.
  • Reliability: Ability to maintain a high level of reliability and accountability.
  • Team Player: Strong team player with a positive attitude and willingness to support colleagues.

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