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Field Service Technician

2 months ago

Montreal, Quebec, Canada Trudell Healthcare Solutions Full time
Job Title: Field Service Technician

We are seeking a highly skilled and experienced Field Service Technician to join our team at Trudell Healthcare Solutions. As a Field Service Technician, you will be responsible for maintaining, installing, and repairing medical equipment within diagnostic/ventilation and other specialty products within customer locations.

Key Responsibilities:
  • Technical Services: Assist with coordination of new equipment installations, conduct pre-installation/pre-sale surveys, ensure necessary equipment and products are prepared for installations, provide demonstrations and information to instruct others on equipment care and technical use, perform preventative maintenance and modifications, and repair and adjust medical equipment.
  • Reports and Inspections: Inspect and maintain medical equipment, ensure attendance during inspections, and provide information to CSA inspectors as required. Maintain adequate records of installations, repairs, and service activities to meet ISO and company standards.
  • Customer Service: Ensure high-quality service is provided to internal and external customers regarding installations, repairs, and services. Act as a technical resource and primary contact for diagnostic/ventilation services and other specialty products. Handle customer complaints in a timely and professional manner.
  • Administration: Ensure effective communication regarding issues affecting service quality or products. Participate in ongoing training and cooperation in special projects as required.
Requirements and Qualifications:
  • Post-secondary education in Biomedical Engineering Technology, Electromechanical/Electrical or Mechanical Engineering, or equivalent. Minimum three years' experience in installations and repairs of electromechanical equipment and other healthcare equipment preferred.
  • Experience working in a hospital is an asset. Participation in professional associations is also an asset.
Specialized Skills and Knowledge:
  • Proven technical/mechanical skills to carry out services and repairs as required.
  • Good time management skills and ability to effectively prioritize.
  • Able to maintain an up-to-date understanding of medical equipment, technical requirements, and repair procedures.
  • A valid G-class driver's license and at least three years' driving experience with an ongoing satisfactory driver's abstract is required.
  • A clear vulnerable sector/criminal background check, appropriate for working in the hospital environment, is also required.
Working Conditions:
  • Field/remote setting.
  • Compensation based on a regular work week of thirty-seven and a half working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.

We offer a competitive compensation package, including fair and equitable compensation, opportunities for professional development, and a comprehensive group family benefits package. If you are a motivated and experienced individual with a passion for delivering exceptional customer service and technical expertise, we encourage you to apply for this exciting opportunity.