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Hearing Care Coordinator

2 months ago

Abbotsford, British Columbia, Canada WSAudiology Full time
Client Care Coordinator Opportunity

We are seeking a highly skilled and motivated Client Care Coordinator to join our team at HearCanada, a part of the WSAudiology group. As a key member of our Abbotsford, BC clinic, you will play a vital role in providing exceptional client experiences and supporting our team of hearing care professionals.

Key Responsibilities:

  • Act as the primary point of contact for patients, handling client-facing and front-desk responsibilities, including answering phones, scheduling appointments, and greeting clients.
  • Perform administrative tasks, such as processing payments, maintaining client files, ordering supplies, and receiving incoming mail and packages.
  • Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions to increase sales and foster loyalty to our services and products.
  • Participate in HearCANADA branding and marketing initiatives, including attending community-based events, marketing collateral drop-offs, and networking with other healthcare providers.
  • Assist clinical team members with sanitization and equipment as directed.

Requirements:

  • 2+ years of experience in a customer service or administrative capacity.
  • Experience in a retail or sales-oriented environment is strongly preferred.
  • An energetic, self-driven individual who is excited about business development and community partnerships/marketing.
  • Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners.
  • Proficiency with scheduling software and MS Office.
  • A valid driver's license and access to a vehicle is strongly preferred for local travel to events/marketing engagements.

HearCANADA is committed to fair and accessible employment practices and welcomes applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.