Loyalty Strategy and Project Management Co-op

4 weeks ago

Toronto, Ontario, Canada Loblaw Companies Limited Full time
Loyalty Strategy and Project Management Co-op

At Loblaw Companies Limited, we're committed to delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As a key member of our Loyalty Team, you'll play a critical role in driving the future direction of Canada's largest and most loved loyalty program.

Key Responsibilities:
  • Own project management activities for loyalty strategy projects and workstreams, including building workback plans, tracking against key milestones, mapping processes, providing status updates, and maintaining project documentation
  • Contribute to the exploration and evaluation of new opportunities and innovation pursuits by supporting with research, reporting, data analysis, business casing, financial modelling, and/or recommendation development
  • Conduct ad hoc analyses and investigations to elicit customer, program, and/or competitive insights
  • Prepare briefings and presentations to report on the health of the PC Optimum program and loyalty industry / market trends
  • Collaborate with cross-functional stakeholders including but not limited to Loyalty Portfolio Management, Vendor Loyalty, Loyalty Partnerships, Technology & Analytics, Loyalty Operations, Marketing, Digital, and Customer Support
Requirements:
  • Hands-on experience in a fast-paced, corporate environment
  • Passion for customers and delivering exceptional customer value
  • Exceptional data fluency and ability to analyze and summarize data from various internal and external sources
  • Comfort thinking critically and solving ambiguous problems
  • Effective communication skills and ability to present findings and recommendations to groups of varying sizes and seniority
  • Strong intangibles, including time management, problem-solving, critical thinking skills, and ability to work independently
Bonus Qualifications:
  • Experience in the retail and/or loyalty industry
  • Experience extracting and analyzing data from dashboards and/or BI tools (e.g., Data Studio/Looker, Microstrategy, Qlikview)

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