Merchandising Operations Lead

1 month ago

Montreal, Quebec, Canada Match Marketing Group Full time

Overview

Job Title: Merchandising Operations Lead

Division: Merchandising

Reporting to: Director of Client Services

Salary Range: 60-65K

Location: Remote options available

Key Responsibilities:

  1. Oversee the logistics involved in launching new retail locations
  2. Develop, implement, and uphold retail operational guidelines and protocols
  3. Analyze retail profitability concerning operational expenditures
  4. Serve as the primary liaison for clients and various vendors throughout project phases
  5. Collaborate with cross-functional teams to achieve financial and operational targets
  6. Deliver on specific divisional business goals established at project initiation
  7. Gain comprehensive insights into clients' businesses and the competitive landscape
  8. Engage with clients on significant matters, ensuring positive and evolving relationships
  9. Navigate conflicts, foster discussions, and make challenging decisions
  10. Facilitate integration across the business by leading cross-divisional discussions and planning
  11. Provide direction and a clear vision to positively influence projects, teams, and clients
  12. Ensure all client deliverables are produced with the highest quality, on schedule and within budget
  13. Monitor the achievement of strategies across multiple ongoing projects
  14. Contribute to staffing plans and budget considerations
  15. Present superior operational insights
  16. Represent the agency at external events, including conferences and thought leadership initiatives
  17. Familiarize with agency resources and tools to enhance service offerings across divisions
  18. Manage and deliver several million in revenue and billings
  19. Engage in related project work, which may include:
    1. Merchandising (preferably in cosmetics)
    2. Retail partnerships (e.g., major retailers)
    3. Willingness to travel to support teams, clients, and projects as necessary

Qualifications:

  1. At least 5 years of experience in an agency setting, primarily in Retail Merchandising, with a preference for cosmetics merchandising and retail operations with large retailers
  2. Bilingual proficiency in French and English is essential
  3. Minimum of 5 years in a supervisory or managerial role leading an operations/merchandising team, with experience managing a remote workforce
  4. Experience in daily client interactions
  5. Ability to formulate and execute action plans to achieve desired outcomes
  6. Proven track record of building strong, trusted relationships
  7. Demonstrated success in collaborating with cross-functional teams to yield positive results
  8. Excellent presentation, communication, and negotiation skills
  9. Capacity to manage multiple tasks efficiently in a dynamic environment
  10. Self-motivated with the ability to work independently
  11. Solution-oriented mindset, capable of advancing projects through potential obstacles and guiding stakeholders through each phase
  12. Exceptional attention to detail
  13. Strong industry knowledge, sound judgment, and excellent strategic planning capabilities
  14. Entrepreneurial mindset
  15. Robust financial management skills
  16. High standards of professionalism and ethical conduct
  17. Willingness to travel (20-40% of the time, depending on client needs and project demands)

About Match Marketing Group:

Match Marketing Group is a leading sales, merchandising, and retail agency operating across North America. We are dedicated to enhancing brands and preparing them for retail success, collaborating with industry leaders to improve customer experiences and drive conversions in traditional retail settings. Join us in delivering exceptional, precision-driven execution.

Workplace Culture:

Match Marketing Group is proud to be recognized as a Great Place to Work, fostering trust, pride, and camaraderie among our team members. We believe our employees are our most valuable asset, shaping our operational approach.

We appreciate all applicants for their interest; however, only candidates meeting the qualifications will be contacted for further consideration. Match Marketing Group is an equal opportunity employer, committed to creating an inclusive environment for all employees and celebrating diversity.

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