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Customer Service and Cash Management Assistant
3 months ago
SAIL Outdoors is a Quebec-based company specializing in a wide range of high-quality products for outdoor activities, including camping, fishing, and hunting, available in their stores across Quebec and Ontario.
Position Overview:As the right-hand support to the Department Manager, I serve as a key resource for customer service excellence and sales strategies. Team members rely on my expertise to address their inquiries effectively.
Key Responsibilities:- Ensuring compliance with Explore + rewards, transactional policies, and return/exchange procedures;
- Acting as the primary reference for department standards and customer service protocols;
- Inspiring, coaching, and empowering the team by communicating the vision of the company and management;
- Organizing and structuring work to meet departmental objectives;
- Fostering a culture of exceptional customer service within the department;
- Assisting the Department Manager and ensuring adherence to directives in their absence.
- Attractive employee discounts
- Exclusive partner discounts
- Ongoing training opportunities
- Employee and Family Assistance Program
- Group insurance (50% of premiums covered by the employer)
- RRSP with employer contributions
- Three weeks of vacation
- Sick leave provisions
- Recognition program for years of service
– Do you prioritize the customer experience?
– Are you a trusted resource in customer service, sales, and product expertise?
– Do you demonstrate flexibility and act as a catalyst for change within your team?
– Are you skilled at achieving results and meeting targets?
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