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Lead Sales and Customer Service Professional

2 months ago

Brossard, Quebec, Canada SAIL Full time

SAIL Outdoors Overview


We are a Quebec-based company with stores in Quebec and Ontario, offering a wide selection of outdoor gear and apparel.



Job Title: Lead Sales and Customer Service Professional - Cash Management

This role requires someone to be the right-hand person for the Department Manager, providing exceptional customer service and sales support. The ideal candidate will work closely with the management team and take charge of various responsibilities.



Key Responsibilities:

  • Ensure adherence to policies and procedures related to customer service, sales, and returns/exchanges.
  • Maintain a high level of product knowledge and serve as a reference point for employees and customers alike.
  • Mobilize and empower the team by sharing the company vision and encouraging collaboration.
  • Organize work tasks to meet department objectives and drive results.
  • Foster a customer-centric culture within the department.
  • Support the Department Manager in their absence and ensure seamless operations.


Benefits Package:

  • Generous employee rebates
  • Discounts with partner companies
  • Ongoing training opportunities
  • Employee Assistance Program