Assistant Manager
2 days ago
About Kaizen Lab Inc.
We are a dynamic and innovative company that values excellence in customer service and employee development. As a leading player in the hospitality industry, we are committed to providing a unique and memorable experience for our guests.
Job Summary
We are seeking a highly motivated and experienced Assistant Manager to join our team at Kaizen Lab Inc. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are empowered to deliver outstanding results.
Key Responsibilities
- Restaurant Operations
- Oversee the daily operations of the restaurant, including staffing, scheduling, and cost controls
- Ensure that all team members are trained and equipped to provide exceptional service to our guests
- Monitor and maintain high standards of quality and cleanliness in the restaurant
- Team Management
- Recruit, train, and develop team members to achieve their full potential
- Provide coaching and feedback to team members to ensure they are meeting their performance goals
- Manage conflicts and resolve issues in a fair and timely manner
- Guest Experience
- Ensure that all guests receive exceptional service and have a memorable experience
- Monitor and respond to guest feedback and concerns
- Develop and implement strategies to improve guest satisfaction and loyalty
Requirements
- 2 years of experience working in a full-service high-volume restaurant
- Post-secondary diploma/degree in business or hospitality is an asset
- 1+ years of experience in front of house restaurant management considered a strong asset
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment, juggling different priorities
- Strong organizational skills
- Passion for creating memorable guest experiences
- Goal-oriented individual with a desire for personal and professional development within the hospitality industry
What We Offer
- Growth and professional development opportunities
- Employee Family Assistance Programs
- Comprehensive Health, Vision and Dental Benefits
- MHG Wellness & Fitness programs
- Discounts from local shops and MHG locations
- Tip out program
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