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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Dynamic Manufacturing Solutions Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Dynamic Manufacturing Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide technical assistance to resolve issues related to computer hardware, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and consultation with technical manuals and other resources.
  • Training and Development: Provide training and guidance to employees on the use of software applications, hardware, and other technical systems.
  • Documentation and Record-Keeping: Maintain accurate records of technical issues and solutions, ensuring that this information is available for future reference.
  • Collaboration and Communication: Work closely with other technical support staff, management, and employees to ensure that technical issues are resolved efficiently and effectively.
  • Continuous Improvement: Participate in the ongoing evaluation and improvement of technical systems and processes, identifying opportunities for enhancement and implementing changes as needed.
Requirements
  • Education: College or CEGEP diploma in a relevant field, such as computer science or information technology.
  • Experience: At least 1 year of experience in a technical support role, preferably in a manufacturing or industrial setting.
  • Language: Fluency in English is required, with the ability to communicate technical information effectively to employees.
  • Work Hours: 37.5 hours per week, with flexibility to work overtime as needed.