Distribution Operations Director

4 weeks ago

Guelph, Ontario, Canada Tim Hortons Full time
Job Title: Distribution Operations Director

Responsible for the operation of the Guelph distribution centre, you will have a significant impact on providing millions of Canadians with their favorite cup of coffee every day. We are looking for a self-starter with an ownership mindset, strong safety culture, and people focus, front-line leadership skills, and focus on process efficiency, continuous improvement, and customer service.

Key Responsibilities:

  • Manage and oversee all aspects of distribution operations, including planning, organizing, and directing warehousing and transportation operations.
  • Develop routines, policies, and standard operating procedures for the warehouse, transportation, and maintenance departments.
  • Maintain and take action to ensure a safe working environment, including determining the root cause of safety issues and implementing corrective actions.
  • Develop and monitor key performance indicators and prepare reports and related statistics.
  • Forecast short-term and mid-term labor requirements and manage the headcount budget.
  • Prepare annual DC budget and manage, monitor, and approve all expenditures for the facility while adhering to budget expectations.
  • Assure the integrity of operations within the Guelph DC.
  • Use various systems and reports (WMS, Excel) to capture, export, manipulate data, and generate key summaries that help guide business decisions.
  • Continuously monitor the effectiveness of operations strategies aimed at improving quality-control procedures and optimizing operating costs.

Customer Service:

  • Ensure the completion of daily mandates to provide on-time and on-quality deliveries to our restaurants.
  • Address problems with production or shipping delays, quality-control issues, such as damaged or improperly packed goods, and problems with warehouse capacity and client deadlines.
  • Ensure that all concerns raised from the restaurants are addressed to ensure ongoing trust and commitment from our customers.
  • Engage in cross-functional projects that focus on continuous improvement of distribution business.

People Management:

  • Accountable for the performance, engagement, and safety of approximately 450 employees.
  • Be present and available to employees; 'manage by walking around.'
  • Manage, coach, and develop management team, including personal development and succession planning.
  • Accountable to ensure regulatory safety compliance of all employees.
  • Provide direction and guidance to support the success of employees, including identifying areas of opportunities such as job instructions, retraining programs.
  • Motivate and inspire the team and drive engagement of the team with high-touch in-person interactions.
  • Responsible to resolve conflict and create a positive and productive team environment.
  • Provide timely and effective communication through staff meetings, individual interactions, as well as written and electronic communication.

Equal Opportunity Employer:

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial, or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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