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Hospitality Manager

2 months ago

Canada Hyatt Hotels Corporation Full time
Guest Services Manager

At Hyatt Hotels Corporation, we're seeking a skilled Guest Services Manager to join our team at Spirit Ridge Resort. As a key member of our Front Office and Duty Manager team, you'll be responsible for providing exceptional guest service, maintaining front office standards, and ensuring the safety and security of our property.

Key Responsibilities:
  • Provide team support and coaching to Guest Service Agents
  • Maintain front office standards and provide exceptional guest service
  • Complete guest transactions, including inquiries, arrivals, and departures
  • Assist in training, performance reviews, scheduling, payroll, and daily sales and labor
  • Work towards continuous improvement and quality
  • Empowered to handle guest complaints and provide additional amenities as needed
Requirements:
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and occasional night manager shifts
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with Opera PMS is an asset
Benefits:
  • Discounts on water sports, hot yoga classes, gym membership, wine, and golf
  • Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
  • Free on-site parking
  • Employee, Friends & Family rates at Hyatt's Worldwide
  • Benefit Plan, including Extended Health, Dental, Life Insurance, and family plans for full-time permanent employees