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Establishment Supervisor

2 months ago

Fort Erie, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Tim Hortons. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.

Key Responsibilities
  • Staff Management: Supervise and train a team of 5-10 staff members, providing guidance and support to ensure they are equipped to deliver exceptional customer service.
  • Operations Planning: Plan and organize daily operations, including menu planning, inventory management, and scheduling.
  • Cost Control: Monitor and control costs, including labor, inventory, and supplies, to ensure profitability.
  • Customer Service: Provide exceptional customer service, addressing complaints and concerns in a professional and courteous manner.
  • Recruitment and Training: Recruit and train new staff members, ensuring they meet our high standards of quality and customer service.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: Will train, or equivalent experience.
Work Environment

As a Restaurant Manager at Tim Hortons, you will work in a fast-paced environment, under pressure, and with attention to detail. You will be required to work a 40-hour week, with flexibility to adapt to changing circumstances.

Personal Suitability
  • Accurate: Ensure accuracy in all aspects of your work, including financial management and customer service.
  • Client Focus: Provide exceptional customer service, ensuring that our customers receive a high level of service and satisfaction.
  • Flexibility: Adapt to changing circumstances, including unexpected events and last-minute requests.
  • Organized: Plan and organize daily operations, ensuring that tasks are completed efficiently and effectively.
  • Reliability: Demonstrate reliability and accountability in all aspects of your work.