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Senior Product Manager for Financial Solutions
3 months ago
The Senior Product Manager for Financial Solutions plays a pivotal role in shaping and sustaining the product roadmap for a diverse portfolio within Finance Products. The ideal candidate is confident, inquisitive, results-driven, and exceptionally skilled at fostering collaboration. Central to our mission is the commitment to prioritize the needs of ServiceNow's Finance personnel, including employees, contingent workers, managers, leaders, partners, and customers. You excel in a highly matrixed environment, adept at dismantling barriers and working collaboratively across various teams. You are prepared to delve into intricate challenges and possess the persuasive abilities necessary to unite teams and deliver optimal solutions.
Key Responsibilities
- Collaborate closely with Program Management, Change Management, Finance stakeholders, and Digital Technology (DT) teams to steer product strategy, vision, business requirements, product planning, roadmap prioritization, and marketing initiatives.
- Act as the business advocate, translating strategic objectives into business cases, value propositions, and initial requirements for new products and enhancements.
- Identify and align roadmap dependencies, prioritizing opportunities to co-develop solutions in partnership with technology, engineering, and UX teams.
- Engage in comprehensive product development activities, including product planning, requirements refinement, trade-off analysis, test plan development, and agile ceremonies.
- Support program management, change management, and internal go-to-market strategies concerning product marketing, change management plans, and enablement activities (e.g., knowledge articles, FAQs for Finance case management).
- Implement product principles and design thinking to automate processes, innovate on the ServiceNow platform, and deliver a streamlined and integrated employee experience.
- Provide thought leadership on enhancing product maturity across the organization and support internal training and change management initiatives.
Qualifications
- Proven experience as a product manager with a strong ability to work cross-functionally using the four-in-the-box (4ITB) model to create seamless, end-to-end experiences that deliver value.
- Strategic thinker with a keen attention to detail, capable of defining and driving impactful outcomes that enhance satisfaction, deliver key results, and elevate product adoption.
- Exceptional problem solver, skilled at identifying the right challenges and committed to addressing them comprehensively.
- Collaborative leader with the ability to inspire teams, drive engagement, synthesize diverse opinions, and influence alignment.
- Innovative mindset, always exploring possibilities and thinking ambitiously.
- Minimum of 5 years of product management experience in software or related industries.
- Familiarity with Enterprise Finance processes and systems.
- Experience with the ServiceNow platform.
- Demonstrated ability to lead, inspire, and collaborate effectively with subject-matter experts across various functions (e.g., business, technology, communications, data science, operations).
- Ability to balance strategic thinking with a focus on delivering value quickly.
- Strong business acumen, analytical skills, and problem-solving capabilities.
- Experience in a dynamic, high-growth software design and development environment, with the agility to respond to opportunities and unforeseen challenges.
- Excellent oral and written communication skills, capable of conveying complex topics to leadership, peers, and various levels within the organization.
- Highly organized, with the ability to manage workload effectively to meet deadlines.
Additional Information
Work Personas
ServiceNow embraces a flexible and trusting approach to our distributed work environment. Work personas (flexible, remote, or required in-office) are assigned to employees based on the nature of their roles.
Equal Opportunity Employer
ServiceNow is committed to equal opportunity employment. All qualified applicants will be considered for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require reasonable accommodations to complete any part of the application process, please reach out for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities for certain individuals. All employment is contingent upon obtaining any necessary export licenses or approvals.
