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Client Support Specialist

2 months ago

Granby, Quebec, Canada Artopex Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team at Artopex Inc. as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their needs are met.

Key Responsibilities
  • Client Communication: Respond to client inquiries, address complaints, and provide information to resolve issues in a timely and professional manner.
  • Issue Resolution: Investigate and resolve client complaints, ensuring a high level of satisfaction and loyalty.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, including complaints, feedback, and resolutions.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and effective issue resolution.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 2 years to less than 3 years of experience in a customer-facing role.
  • Language: Bilingual (English and French).
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Environment: A collaborative and dynamic work environment.