Hospital Liaison Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada Canadian Blood Services Full time
About the Role

Canadian Blood Services is seeking a skilled Hospital Liaison Specialist to join our Medical Laboratory & Stem Cell Services team in the Atlantic region.

Key Responsibilities
  • Develop and maintain strong relationships with hospital customers, including blood bank technologists, physicians, nurses, and hospital administrators.
  • Act as a liaison between hospitals and Canadian Blood Services departments to advance customer satisfaction and ensure consistent service delivery.
  • Contribute to the strategic direction of hospital customer service by identifying key service areas requiring development and participating in strategic planning.
  • Advocate for hospitals within Canadian Blood Services, ensuring their requirements are considered in all aspects of the organization.
  • Promote the objectives of Canadian Blood Services to provide a safe, secure, and cost-effective blood service to the hospital community and other healthcare stakeholders.
Requirements
  • Registered Laboratory Technologist or relevant post-secondary education in Health Sciences.
  • Minimum 5 years of progressive experience in hospital transfusion medicine, including supervisory experience.
  • Strong customer service orientation, effective interpersonal, communication, and negotiation skills.
  • Ability to work autonomously and in a team environment, with sound judgment and flexibility.
  • Demonstrated analytical, problem-solving, and decision-making abilities.
  • Strong communication skills in English (verbal and written), with French communication skills a strong asset.
  • Proficiency in computer software and MS Office applications.
  • Experience in blood component manufacturing and previous experience working in a regulated GMP environment a strong asset.
What We Offer
  • 4 weeks' vacation.
  • Annual performance award up to 6%.
  • Comprehensive group health, dental, and vision benefits for you and your family.
  • Defined benefit pension plan.
  • Employee discounts, wellness program, professional resources.
Work Environment

This role will be based in a hybrid environment, requiring on-site presence at one of our offices approximately 40% of the time, or 2 days per week.

You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.

There is a travel component required for this role, with the successful candidate expected to travel to hospitals within their provided region as necessary.

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