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Customer Service Representative B2B
2 months ago
VIBRANT Marketing, a leading commercial marketing agency in North America, is seeking a highly skilled and experienced Customer Service Representative B2B to join our team. As a key member of our sales and logistics team, you will be responsible for providing exceptional service to our internal and external customers, managing major accounts, and building positive relationships with customers.
Key Responsibilities- Order Management: Manage order entry, order fulfillment activities, and closely monitor product supply to avoid stock-outs.
- Logistics and Delivery: Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders.
- Customer Service: Proactively solve common customer problems, promptly research and respond to customer queries and complaints, and produce various statistical reports.
- Team Collaboration: Collaborate with colleagues and other departments, including Logistics, Account Management, and Marketing, to maintain healthy customer relationships and keep stakeholders informed.
- Accuracy and Efficiency: Work efficiently under tight deadlines while ensuring a high level of accuracy and attention to detail.
- Bilingualism: Bilingualism in French and English, written and spoken, is an asset.
- Problem-Solving Skills: Strong problem-solving skills and willingness to work hard to find a solution.
- Interpersonal and Persuasive Skills: Strong interpersonal and persuasive skills, able to prioritize and multi-task thoroughly in a dynamic environment.
- Results-Oriented Professional: Results-oriented professional committed to providing first-rate customer service.
- Technical Skills: Very good knowledge of MS Office software, Excel – intermediate level plus.
- Stress Management: Ability to handle stressful situations.
- Organizational Skills: Organized, self-starter, flexible, courteous, energetic, team player with a positive attitude.
- Professional Qualifications: College diploma or equivalent, and two (2) to five (5) years' experience in a similar position.
VIBRANT Marketing is a dynamic and growing company that values professional development and teamwork. We offer a competitive hourly wage of $28/hr, a Monday to Friday schedule (37.5h per week), and a hybrid work arrangement (2 days telecommuting and 3 days in the office). We also offer a signing bonus of $150 and a retention bonus of $1,500 after 6 months.
