Disaster Restoration Technician

7 hours ago

Calgary, Alberta, Canada ServiceMaster Restore Full time
Job Title: Disaster Restoration Technician

At ServiceMaster Restore, we are seeking a highly skilled and experienced Disaster Restoration Technician to join our team. As a key member of our restoration team, you will be responsible for conducting various general cleaning services at assigned residential and commercial client sites.

Daily Office/Management Duties
  • Review work orders assigned daily and communicate with other associates involved as needed
  • Check routing and directions to each job as required
  • Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
  • Use the information systems to update job information, payroll and timekeeping, and general communication
Client Site Duties
  • Complete jobs to specifications to customer's satisfaction, observing all safety protocols
  • Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
  • Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
  • Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
  • Handle re-service requests promptly and courteously
  • Take a personal and genuine interest in providing customer satisfaction
  • Provide training to Crew Helpers to complete all jobs in accordance to specifications outlined
General Duties
  • Maintain all equipment and vehicles to ensure they are in proper working order
  • Keep the interior of the vehicles used neat and clean
  • Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
  • Attend meetings with production team
  • Attend training and safety workshops as required for the production team
  • Help train new crew helpers/technicians in accordance with ServiceMaster standards
  • Maintain professional conduct and appearance in all client facing activities
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adherence to all company workplace policies
  • Perform other duties as may be required
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

  • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
  • Strong management, delegation, planning and leadership skills
  • Effectiveness in the areas of construction safety and productivity
  • Effective communication skills both written and verbal
  • Ability to engage clients and deliver excellent service
  • Thorough decision-making skills
  • Highly organized, strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Proven ability to build and maintain strong working relationships
  • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
  • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
  • Team player that fosters team-based learning
  • Works well independently and in a team environment
EDUCATIONAL REQUIREMENTS

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

WORK EXPERIENCE REQUIREMENTS

Work experience required: Previous experience working in heavy manual work, with experience relating to customers. Job-related experience preferred: 2 years of experience in cleaning services/restoration services is preferred.

TECHNICAL REQUIREMENTS

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

COMPETENCIES
  • Accountability
  • Adaptability

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