Account Manager

3 days ago

Richmond, British Columbia, Canada PressReader Full time

Job Summary

We are seeking a highly skilled and experienced Account Manager to join our Hospitality team at PressReader. As an Account Manager, you will play a critical role in redefining how the hospitality vertical handles customer renewals and provides in-life support to clients.

Key Responsibilities

  • Develop and maintain strong relationships with assigned client accounts, and assist with onboarding of newly sold clients.
  • Serve as the primary point of contact for client inquiries, concerns, and escalations.
  • Complete renewals, including updates to relevant agreements, and ensure timely billing of client. Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies.
  • Understand clients' primary objectives for the product, providing the feedback and materials (where applicable) necessary to help achieve those objectives.
  • Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical.
  • Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests.
  • Implement up-sell or cross-sell options as outlined by the company, working to set targets.
  • Monitor client satisfaction and promptly address any issues to maintain high levels of retention.
  • Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts.
  • Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information.

Requirements

  • At least 2 to 3 years of work experience in B2B sales or business development.
  • Exceptional communication and interpersonal skills in English.
  • Solid organizational skills, and you are results driven.
  • Strong analytical and problem-solving skills.
  • A proactive and creative mindset.
  • The ability to thrive both independently and collaboratively in a dynamic, fast-paced setting.
  • The flexibility to work in different time zones.
  • Experience with CRM and other sales tools.

Bonus Points

  • Have completed a bachelor's degree in business administration, marketing, or related field.
  • Fluency in an additional language, including but not limited to German, Italian, Arabic, French, Dutch, or an Asian language.
  • Have a strong interest in published media, hospitality, and the business of travel.

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