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Retail Sales Associate

2 months ago

Kingston, Ontario, Canada Cogeco Full time

About the Role:

Cogeco is seeking a highly motivated and customer-focused individual to join our retail team as a Sales and Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities:

  • Provide professional and courteous service to customers, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Actively promote and sell Cogeco's products and services, identifying sales opportunities and upselling/cross-selling to customers.
  • Manage customer interactions, including face-to-face and phone conversations, to ensure a positive and memorable experience.
  • Process customer transactions, including sales, returns, and exchanges, while maintaining accurate records and adhering to company policies.
  • Participate in sales training and development programs to enhance skills and knowledge of Cogeco's products and services.
  • Collaborate with colleagues to achieve sales targets and support the overall goals of the retail team.
  • Perform other duties as assigned by management to support the smooth operation of the retail store.

Requirements:

  • High school diploma or equivalent required; post-secondary education preferred.
  • Minimum 1-3 years of sales and customer service experience, preferably in a retail or telecommunications environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and meeting sales targets.
  • Basic accounting knowledge and proficiency in Microsoft Office applications, including Excel and Word.
  • Flexibility to work a variety of shifts, including evenings and weekends, as required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounted services and products for employees and their families.
  • A fun and inclusive company culture.