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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Help Desk Technician to join our team at EASTEND IRON INDUSTRIES LTD. as a permanent employee.
Key Responsibilities- Respond to users experiencing difficulties with computer systems and provide timely and effective solutions.
- Consult technical manuals, user guides, and other documents to research and implement solutions to complex technical issues.
- Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
- Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software to improve user experience and efficiency.
- Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring minimal downtime and maximum productivity.
- Work in a fast-paced environment with tight deadlines, requiring strong attention to detail and organizational skills.
- Work a regular 35-hour week, with a focus on providing excellent customer service and support.
- Work in a team environment, collaborating with other technical support analysts to resolve complex technical issues.
- Work in a language: English.
