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Clerk and Team Lead

2 months ago

Hinton, Canada Baymont by Wyndham Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Baymont by Wyndham. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, providing exceptional guest service, and leading a team of staff to achieve our high standards.

Key Responsibilities
  • Guest Services: Assist guests with special needs, ensuring their stay with us is comfortable and enjoyable.
  • Team Leadership: Coordinate, assign, and review work for your team, providing guidance and support to ensure they have the tools and resources needed to succeed.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies, promoting a positive and productive work environment.
  • Operations: Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Supervision: Supervise 1-2 people, 3-4 people, and staff in various areas of responsibility, providing guidance and support to ensure they meet our high standards.
  • Work Environment: Work in a fast-paced environment, standing for extended periods, and working under pressure to meet the needs of our guests.
  • Personal Qualities: Demonstrate client focus, dependability, efficient interpersonal skills, excellent oral communication, and a strong sense of organization and teamwork.
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a similar role
  • Ability to work in a hotel, motel, or resort environment
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and under pressure
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance