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Lead Product Strategist
3 months ago
About Us: We are on a mission to intelligently automate customer support services with market-leading software solutions that optimize modern, Wi-Fi connected homes.
Our Vision: RouteThis products are transforming the landscape of technical support, and we are seeking exceptional talent to help us revolutionize this $15 billion industry.
Role Overview: As the Lead Product Strategist, you will be pivotal in guiding product-related business decisions throughout the product life cycle.
Key Responsibilities:
- Conduct discovery processes, including customer/user interviews, competitive analysis, and market gap assessments, to identify opportunities for expanding the RouteThis product suite.
- Identify, validate, and prioritize product development initiatives, creating robust business cases as necessary.
- Collaborate with cross-functional teams (UX, Engineering, Marketing, Experience) to develop and implement the product development and go-to-market strategy for key roadmap deliverables.
- Establish and facilitate user groups to pinpoint experience gaps between design and development phases.
- Own product success metrics (OKRs/KPIs) from ideation through development to launch and beyond, focusing on user experience and adoption metrics.
Accountability: You will be responsible for the comprehensive success of the strategy, delivery, and user experience for your products/product portfolio.
Company Background: RouteThis is a SaaS technology firm revolutionizing how ISPs and Smart Home companies manage technical support globally. Our platform empowers technical support teams to swiftly identify and resolve customer issues or assist customers in troubleshooting independently before needing to reach out for help.
Work Environment: As a dynamic startup, we continually encounter new challenges and opportunities, allowing you to accelerate and shape your career.
Culture and Benefits:
- We host social events both in-person and virtually.
- We provide a comprehensive compensation package that includes competitive salaries, stock options, extended long weekends, and a robust benefits package.
- We offer flexible work arrangements, including hybrid and remote options across Canada.
Diversity and Inclusion: RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Please inform us if you require accommodations due to a disability, and we will work with you to address your needs.
