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Service Support Coordinator

2 months ago

Vancouver, British Columbia, Canada SCI Full time

Job Summary

We are seeking a highly skilled and compassionate Service Support Specialist to join our team at SCI. As a key member of our operations team, you will provide exceptional customer service to families and funeral directors, ensuring that all arrangements are initiated and completed with the utmost care and attention to detail.

Key Responsibilities

  • Meet regularly with Funeral Directors to ensure customer needs are met
  • Frequently communicate with families to coordinate activities
  • Collect vital information, file death certificates and insurance claims
  • Schedule appointments for Funeral Directors
  • Design and print memorials; create, scan, and correct arrangement documents
  • Order merchandise, flowers, urns
  • Schedule services, including coordinating with churches, cemeteries, and staff
  • Assist with setting up funeral/visitation areas and take down
  • Assist during funeral services and events
  • Assist with dressing, casketing, and preparing the deceased for viewing
  • Transport human remains to the Crematory facility
  • Deliver ashes from Crematory to Funeral Home
  • Assist with removals
  • May be required to ensure company vehicles are clean and fueled, prior to and after services
  • Adhere to all Company and Regulatory requirements
  • Perform other administrative duties for the location when time permits

Requirements

  • High School diploma or equivalent
  • Good driving record and valid driver's license
  • 2 years of experience in an office clerical or customer service capacity required
  • Experience working in a customer-focused and fast-paced professional environment required
  • Funeral industry experience preferred but not required

Preferred Qualifications

  • Strong knowledge of computers and software
  • Above average communication skills
  • High level of compassion and integrity
  • Problem-solving skills
  • Ability to multi-task and set priorities
  • Ability to maintain confidentiality
  • Ability to work beyond standard business hours, including weekends
  • Detail-oriented
  • Professional team player
  • Pro-actively seeks out tasks
  • Motivated, enthusiastic work ethic

Work Environment

  • Mostly works indoors during all seasons and weather conditions
  • Occasional work outdoors
  • Limited amount of local and/or multiple location traveling required
  • Professional dress is required when in contact with families

Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day
  • Occasional periods of time standing, up to 3 hours per day
  • Climbing stairs to access buildings

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage
  • Ability to lift up to 20 pounds

Pay

  • $24 - $26/hr